Privacy Policy
sundry operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). sundry is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. It does not include information collected anonymously or that has been de-identified. Depending on how you interact with the Services, where you live, and as permitted or required by law, we may collect or process the following categories — including inferences drawn from them:
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Contact details including your name, address, billing address, shipping address, phone number, and email address.
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Financial information including credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, payment confirmation and other payment details.
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Account information including your username, password, security questions, preferences and settings.
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Transaction information including the items you view, add to your cart or wishlist, or purchase, return, exchange or cancel, and your past transactions.
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Communications with us including the information you include when contacting us, such as a customer support inquiry.
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Device information including details about your device, browser, or network connection, your IP address, and other unique identifiers.
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Usage information including how and when you interact with or navigate the Services.
Personal Information Sources
We may collect personal information from the following sources:
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Directly from you, such as when you create an account, use the Services, communicate with us, or otherwise provide your information.
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Automatically through the Services, from your device and through cookies and similar technologies.
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From our service providers, when we engage them to enable certain technology or process information on our behalf.
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From our partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us and which Services you use, we may use personal information to:
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Provide, tailor, and improve the Services — perform our contract with you, process payments, fulfil orders, remember your preferences, send account notifications, manage your account, arrange shipping, facilitate returns and exchanges, enable reviews, and create a customized shopping experience such as recommending related products.
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Market and advertise — send promotional communications by email, text or post, and show you online advertisements, including based on items you've purchased or added to your cart.
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Maintain security and prevent fraud — authenticate your account, provide a secure payment experience, and detect or act on possible fraudulent, illegal, or malicious activity. You are responsible for keeping your account credentials safe; please don't share them.
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Communicate with you — provide customer support and maintain our business relationship.n
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Meet legal obligations — comply with applicable law, respond to valid legal process, and enforce or investigate potential violations of our terms or policies.
How We Disclose Personal Information
In certain circumstances we may disclose your personal information to third parties for legitimate purposes, including:
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With Shopify, vendors and other service providers (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping).
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With business and marketing partners to provide marketing and advertising. For example, we use Shopify to support personalized advertising based on your activity across different merchants and websites. Depending on where you live, you may have the right to direct us not to share your information for targeted advertising.
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When you direct, request, or consent to disclosure — such as to ship you products, or through social media widgets or login integrations.
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With our affiliates or otherwise within our corporate group.
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In connection with a business transaction such as a merger or bankruptcy, to comply with legal obligations, enforce our terms, or protect our rights and those of our users.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit may be transmitted to and shared with Shopify and third parties that may be located in countries other than where you reside. To help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data from your interactions with our store, other merchants, and Shopify. In these circumstances, Shopify is responsible for processing your personal information, including responding to requests to exercise your rights. To learn more, see the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights via the Shopify Privacy Portal.
Third Party Websites and Links
The Services may link to websites or platforms operated by third parties. If you follow links to sites we don't control, review their privacy and security policies and terms. We are not responsible for the privacy, security, or content of such sites. Information you share on public or third-party social platforms may be viewable by others without limitation. Our inclusion of links does not imply endorsement except as disclosed on the Services.
Children's Data
The Services are not intended for children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you are a parent or guardian of a child who has provided us with their personal information, contact us using the details below to request deletion. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" personal information of individuals under 16 years of age.
Security and Retention of Your Information
No security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Any information you send us may not be secure while in transit, so we recommend you do not use unsecure channels to communicate sensitive information. How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce our contracts and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights below in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and in some cases we may decline your request as permitted by law:
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Right to Access / Know — request access to the personal information we hold about you.
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Right to Delete — request that we delete personal information we maintain about you.
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Right to Correct — request that we correct inaccurate personal information.
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Right of Portability — receive a copy of your information and, in certain circumstances, request that we transfer it to a third party.
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Managing Communication Preferences — opt out of promotional emails anytime via the unsubscribe link. We may still send non-promotional emails about your account or orders.
If you reside in the UK or European Economic Area, and subject to local-law exceptions, you may also:
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Object to or restrict processing — ask us to stop or restrict processing for certain purposes.
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Withdraw consent — where we rely on consent, withdraw it at any time without affecting prior lawful processing.